Skip to main content
Toll-free numbers (8xx area codes) go through a separate verification process from standard 10DLC local number registration. The two processes are independent — you can have both a local campaign (10DLC) and a verified toll-free number on the same account.
Surge can purchase numbers in 833, 844, 855, 866, 877, and 888 via API. The original 800 prefix is mostly exhausted — Surge can port in an existing 1-800 number on request, but new purchases use one of the other prefixes.

​
Toll-free vs 10DLC

​
How to verify a toll-free number

1

Purchase a toll-free number

POST /accounts/{account_id}/phone_numbers with type: "toll_free". This part has full API support.
2

Open the verification form in the dashboard

Navigate to Phone Numbers and find the number you just purchased.
3

Click Verify

Opens the toll-free verification form.
4

Complete the form

Provide your business information, opt-in description, and sample messages.
5

Submit and wait for carrier review

The number is marked as verified once the carrier approves. Until then, throughput is restricted.

​
Changes-needed on toll-free

If the carrier requests changes, Surge sends you a notification with details. Use the verification form in the dashboard to update and resubmit. The issues reviewers flag for toll-free are similar to 10DLC — opt-in flow clarity, business identity, and sample message quality. See Avoiding Rejection for the full breakdown.

​
API support

Today: purchasing toll-free numbers via API is supported. Coming: full toll-free verification via API. Until it ships, use the dashboard for the verification step.